At Sales Title Database, we provide professional data history sets delivered as streamlined digital dossiers. By finalizing an order on our platform, you agree to the following terms and guidelines:
1. Digital Product Delivery (PDF via Email)
- Format: All completed history sets are compiled and generated in high-resolution PDF format.
- Delivery Timeline: Once your payment is successfully validated, the requested lookup is processed and sent directly to your registered email address within 30 to 45 minutes.
- Delivery Proof: Fulfillment is considered fully executed as soon as the PDF is dispatched from our central server infrastructure. We maintain secure digital logs (including precise timestamps and automated recipient server headers) as conclusive proof of fulfillment for all transactions.
2. Live Chat Support
We host dedicated Live Chat Support on our portal. If you have any operational questions regarding your order or if your data delivery hasn’t arrived within the expected 45-minute window, you can connect with our team instantly for a real-time status update.
3. Strict “No-Refund” Policy
Because our products are entirely digital files (PDF history sets) that are generated, delivered, and consumed instantly, all sales transactions are strictly FINAL.
- Irrevocable Nature: Once a history log is generated and emailed, it cannot be recovered or “returned.” Therefore, we are unable to offer reversals for change of mind or accidental duplicate navigation.
- Incorrect Information: It remains the sole responsibility of the customer to input the correct 17-character validation code (VIN) and email destination during check-out. No adjustments can be issued for user-end data errors made during the acquisition process.
4. Chargeback & Dispute Protection (Important)
We actively monitor and formally contest all unverified or fraudulent payment disputes.
- Dispute Resolution: By initiating a purchase, you formally agree to contact our Live Chat Support or direct Email Support to resolve any delivery lag before filing an administrative dispute with your banking institution.
- Evidence Submission: In the event of an uncoordinated bank dispute, we will provide your merchant processor with full documentation, including:
- The complete, high-precision PDF report generated for your session.
- Verified email delivery logs confirming successful transmission within our stated 30–45 minute window.
- Your session IP address and your recorded acceptance of these processing terms.
- Friendly Fraud: Filing an unrecognized transaction claim for a successfully delivered digital file is considered an explicit breach of our service agreement and will be rigorously contested with full legal documentation.
5. Refund Eligibility (Strict Exceptions Only)
Reversals are issued solely at our structural discretion under the following circumstances:
- Duplicate Charges: You were accidentally billed twice via identical transactions for the exact same validation code.
- Unfulfilled Orders: If an internal system conflict prevents us from generating or delivering your data dossier after you have formally contacted our Live Chat team for assistance.
6. Merchant & Billing Identity
All secure transactional processing on this website is managed by our corporate parent entity, NEBULOX LTD.
- Statement Name: When reviewing your financial records, payment card statements, or online banking logs, the charge line item will display as NEBULOX LTD (not Sales Title Database).
- Dispute Warning: Initiating an administrative payment challenge claiming an “Unrecognized Charge” based solely on the corporate designation NEBULOX LTD is an explicit violation of our terms. This notification is provided explicitly upfront to prevent processing confusion. Please utilize our Live Chat platform prior to reaching out to your bank.
7. Contact Information
- Email: info@salestitledatabase.com
- Support: Accessible via the active Live Chat portal located on our primary dashboard.
